You know that sinking feeling when you open a cupboard, and everything tumbles out? Or when you avoid having friends over because you're embarrassed by the mess? I understand that completely.

I'm Jo, a late-diagnosed, non-binary, neurodivergent Professional Organiser based in South London. Before I became a Professional Organiser, I spent years working in high-pressure environments: starting at the Bank of England aged 16, then a decade in investment banking, followed by 25 years responding to humanitarian emergencies worldwide for the UK's Department for International Development and as CEO of RedR UK, a humanitarian capacity building charity. That work, from the 2004 tsunami to the Ebola crisis, earned me an OBE and an Honorary Doctorate. But the skill that matters most in your home is the one I use in every crisis: finding calm in the midst of chaos and building systems that work.

I Understand Because I Have Been There

Order from Chaos is for someone who struggles with the paralysing weight of decision fatigue, not knowing what to keep, what to let go of, or where to begin, and with turning good intentions into practical, lasting systems that fit their actual life rather than an idealised version of it.

It is for someone whose space feels out of control, where the clutter isn't just physical but is draining their energy, eroding their confidence, and making every day harder than it needs to be. Whether you're juggling work and family, navigating a major life transition, or are a neurodivergent individual whose environment is actively working against how your brain functions, and you need neurodivergent-friendly support, you'll find support here.

Order from Chaos is for someone who wants to feel genuinely at home in their own space, calm, clear-headed, and in control, with systems simple enough to actually maintain, long after I've packed up and left.

Picture of Jo de Serrano OBE DUniv. Founder and Managing Director of Order from Chaos

Hello, my name is Jo

I create order from chaos

How I Help You Transform Your Space

You want a home that feels calm instead of chaotic. I provide the expert guidance, practical systems, and judgement-free support to make that happen, so you can finally breathe easy in your own space.

When you work with me, you'll rediscover happiness in your home

We do: Help you rediscover what it feels like to walk into a room and breathe. We celebrate every decision made and every bag donated. We find the lightness, the joy, and sometimes the laughter in the process of letting go.

We don't: Turn your home into a showroom you’re scared to touch or measure success purely in before-and-after photographs.

Your Transformation, My Expertise

My Values

You'll gain the skills and confidence to maintain your organised space

We do: Teach you the thinking behind every system we create together, so you understand it and can maintain it yourself. We build your confidence gradually, leaving you feeling more capable after every session, creating systems simple enough that everyone around you can use them, including the messiest one!

We don't: Do everything for you and disappear, leaving you dependent on us returning, or build systems so elaborate they require a manual, or make you feel that staying organised is something only a professional can manage.

I'll keep my word and deliver reliable, professional support every step of the way

We do: Arrive when we say we will, deliver what we promise, and treat your home, your possessions, and your personal stories with complete discretion and respect. We hold a safe, non-judgmental space where nothing you show us will ever surprise or shock us.

We don't: Share details of your home or situation with anyone or push you to make decisions you’re not ready to make. We don’t judge what we see, ever, under any circumstances.

Your new systems will be practical, maintainable, and kind to the planet

We do: Build systems designed for real life, messy mornings, exhausted evenings, and everything in between. We prioritise donating to local charities and community organisations over sending things to landfill, and work with what you already own before recommending anything new.

We don't: Create systems that only function when life is going perfectly or reach for “buy more containers” as the default solution. We don’t ignore the environmental cost of what we help you release.

J - Joy

T - Trust

E - Empowerment

S - Sustainability

Why Order from Chaos Exists

Order from Chaos exists to prove that a calm, functional, organised space is not a luxury reserved for people who “have it together” it is something everyone deserves, regardless of how their brain works, how busy their life is, or how long the chaos has been building. We bring expert, compassionate, hands-on support to transform overwhelming environments into spaces that genuinely work for the people who live and work in them, giving back time, mental clarity, and the confidence that comes from feeling in control of your own home.

Ready to Start Your Transformation?

Whether you're facing kitchen chaos, paperwork overwhelm, or a whole-home transformation, I'm here to guide you through it with practical, judgement-free support tailored to how your brain works.

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