These terms apply to all services provided by JdS Consulting Ltd, trading as Order From Chaos (Company Number: 14974139, registered address 71-75 Shelton Street, WC2H 9JQ)

Online Booking Policy

In line with UK legislation, all clients are entitled to a refund if, after booking online, they decide within 14 days not to proceed. If services have already begun at your request during that period, you will pay a proportionate amount for the services already provided and the remainder will be refunded.

Deposits & Payment

Do I need to pay a deposit?

If you decide to proceed, a 50% deposit secures your session date and is deducted in full from your final invoice. Your booking will not be considered confirmed until the deposit has been received.

What about payment?

Where extra hours are needed, I will talk this through with you at the earliest possible opportunity during the session to agree on the next steps. Additionally, billable hours will not be completed without your approval.

If you ask for additional work to be undertaken during the decluttering and organising process, this will be agreed with you, and additional charges will apply.

If there are additional costs arising from the services, such as parking fees or tolls, these are payable by the client.

Advice or support requested outside of scheduled sessions, including by phone, email, or message, is billed at £45 per hour, in 15-minute increments. Where possible, this will be confirmed with you before the work is undertaken; where advice is given informally, it may be billed retrospectively at the same rate.

You will receive an invoice after each session, and payment is due immediately upon receipt. payment is due immediately upon receipt. This applies to all invoices, including deposit invoices. If an invoice is not paid when due, I may suspend future bookings until it has been settled. No interest or late payment charge is applied to clients who are individuals booking for personal purposes. I will provide you with confirmation of payment within seven (7) working days of receiving the final payment.

Cancellations, Rescheduling, Running Late, Cutting Sessions Short & No-Shows

Deposit Bookings

Client Cancellation (single sessions)

Two (2) working days' notice: Deposit refunded in full, less an administration fee of 10% of the full session fee.

If you need to cancel, please give me as much notice as you can. With two (2) working days' notice, I'll refund your deposit in full, less the administration fee above.

Less than two (2) working days' notice: you will be liable for the full session fee, and your deposit, if one has been taken, will be counted towards it, except where you notify me in writing within 24 hours of the cancellation that it was due to a genuine medical emergency or serious illness affecting you or a member of your immediate household. I may ask for reasonable supporting evidence, and this exception can only be used once per client relationship. The full session fee is the hourly rate multiplied by the number of hours booked (for each organiser booked), plus any travel expenses I have already incurred or paid for that session that cannot be recovered. If I fill the booked time with another paid booking, the fee for the time that is filled will not be charged, or will be refunded.

In these Terms, a working day means Monday to Friday, excluding bank holidays in England.

Rescheduling

One rescheduling permitted without penalty with at least two (2) working days' notice. A new appointment must be booked within seven (7) days AND completed within one (1) month of the original scheduled date.

No Deposit Bookings

Some regular clients aren't asked for a deposit on each booking. Where no deposit has been taken, the same notice periods and outcomes set out above still apply, calculated against the session fee rather than the deposit:

• Two (2) working days’ plus notice to cancel or shorten a session: no charge.

• Less than two (2) working days' notice to cancel or shorten a session: the full session fee remains payable.

• The one free rescheduling allowance described above still applies in the same way, and is only available with 2 working days' notice or more.

The medical emergency exception described above applies in the same way.

Running Late / No Shows

If I arrive at the agreed time and cannot gain access or make contact, I will wait for 15 minutes from the scheduled start time. If I have not been able to get in by then, this is treated as a late cancellation, and the full session fee becomes payable from the original start time. Any deposit paid will be counted towards it, so you will owe only the remainder, and no deposit refund is given. If no deposit has been taken, the whole session fee is payable.

If you message to let me know you are on your way, I will wait, but the session fee is always calculated from the original scheduled start time. Time lost due to a late start cannot be added to the end of the session unless I am available to extend and we agree on the additional charge in advance.

Breaks and Client Absences

For sessions of six (6) hours or longer, a 30-minute unpaid break is included within the agreed working hours and will be taken at a mutually convenient point during the session. This break sits within the booked start and end times; it does not extend the session.

Where the Client is absent from the session for personal reasons beyond this agreed break (for example, leaving the property to run an errand), the session fee will continue to be calculated from the original scheduled start and end times. Time lost in this way is not recoverable and the session will not be extended past the agreed end time, unless the Organiser is available to extend, and the Client agrees to the additional charge.

Cutting Sessions Short

If a session needs to stop before the booked time is complete, for any reason, the full session fee remains payable, calculated on the time originally booked rather than the time actually used. This follows the same principle applied to sessions shortened in advance (see "No Deposit Bookings" above). Time not used within a session cannot be carried over or refunded.

Our Cancellation

If I need to cancel, I will give the maximum notice possible and reschedule at the earliest opportunity. If we cannot agree on a new date, your deposit will be refunded in full. This policy may be waived or adjusted at my discretion in exceptional circumstances.

Decision-Making Authority

When multiple family members are involved, one adult must be designated as the primary decision-maker and contact person. This person has the authority to make final decisions about what to keep or discard.

Handling Goods

I will take care of all your possessions, but on rare occasions, accidents can happen, and your possessions may be damaged or broken. My liability is limited as set out in your contract, but nothing in these terms limits liability that cannot be excluded by law, including for death or personal injury caused by negligence. Please check that your home contents insurance covers your possessions during a session, and you may need to claim on it where appropriate.

Hazardous Materials

If hazardous materials are discovered (asbestos, chemicals, medical waste, etc.), work will be suspended until appropriate specialist services are arranged at your expense. I will provide guidance on locating certified disposal services.

Monthly Organising Retainer (MORe) Plan — Cancellation Terms

What happens if I cancel my session with less than two (2) working days' notice?

If you cancel with less than two (2) working days' notice and cannot reschedule within the same billing month, the session is forfeited, and the monthly payment remains due. The rollover allowance only applies to planned skips given with at least two (2) working days' notice. In genuine emergencies, I may use my discretion, but this is not a guaranteed entitlement.

How do I cancel the plan after the initial six months?

Written notice to hello@order-from-chaos.co.uk with 30 days' notice. Notice given part-way through a billing month takes effect at the end of the following billing period, so you'll always be billed in whole months only.

Changes to These Terms

I may update these Terms and Conditions from time to time, including to reflect changes to my services, pricing, or policies. The version published on this page is the one in force for new bookings. Where I have an existing signed contract with you, I will provide any updated terms in writing (including by email), and they will apply only to bookings made after the date of that notice. Your signed contract continues to govern any booking made before that notice

V7 - Last Updated: 2nd October 2026

Terms and Conditions