Decluttering & Organising in Richmond

No judgement. Sustainable systems. Calm support.

Richmond is one of the most sought-after addresses in outer London, a proper town with a riverside, one of the largest royal parks in the country, and a housing stock that ranges from Georgian townhouses near the Green to substantial Victorian and Edwardian semis in the residential streets behind. It attracts professionals and families who want a rich quality of life: space, green space, good schools, and a flourishing high street. Properties here tend to be well-maintained and well-loved.

Richmond households often have beautifully furnished principal rooms and a more complicated reality in the ancillary spaces: lofts stuffed with things from a previous chapter, garages that haven't quite been dealt with, spare bedrooms doing double duty as storage. The quality of the belongings is usually high; it's the system that needs the work.

Order from Chaos provides professional decluttering and organising services in Richmond, with individual, face-to-face sessions at £45 per hour and virtual sessions available from £75.

Remind You of Anyone?

A busy professional or family who wants a calmer, more functional, and less stressful home?

Someone preparing to sell and needing their property to look its best?

Living with ADHD, perimenopause, or burnout and needing support that fits your capacity?

Overwhelmed by the volume of decisions, what to keep, where to put it, or where to start?

Two paper speech bubbles featuring large question marks representing frequently asked questions or support.
Two paper speech bubbles featuring large question marks representing frequently asked questions or support.

Do You Have?

Garages that have become invisible storage rather than car parking, usable space?

Wardrobes full of clothes from multiple seasons, sizes, and life phases?

Kitchens where the storage doesn't match the way you actually cook?

Home offices that undermine focus rather than support it?

Spare rooms that haven't housed a visitor in years?

Why Decluttering and Organising Go Together

Decluttering is reducing your belongings to a state that is manageable and meaningful to you, and Organising is creating practical and functional systems that work for the way you live.

Most clients need to declutter before they organise. Organising when you have too much stuff just does not work. So, we work to reduce your belongings before we put organisational systems in place, so that you can maintain them easily.

We start by choosing either a 4-hour or 7-hour session. In a typical session we:

  • Agree the outcome for the session, such as clearing the spare room

  • Categorise first, before decluttering each category systematically

  • Create storage and organisation systems that work for your brain

Cardboard boxes labeled donate, keep, and discard for closet decluttering and home organization.
Cardboard boxes labeled donate, keep, and discard for closet decluttering and home organization.
Woman organizing a pink closet with white storage bins for neatly folded sweaters and clothes.
Woman organizing a pink closet with white storage bins for neatly folded sweaters and clothes.

From Chaos to Calm

Before founding Order from Chaos, I spent more than 25 years responding to disasters worldwide, from tsunamis in Indonesia to earthquakes in Pakistan and conflicts in Syria. For this work, I was awarded an OBE and an Honorary Doctorate. I have ASD and ADHD (AuDHD), diagnosed later in life.

What that means for you is:

  • I have honed my organisational skills over the years

  • I understand the challenges of executive dysfunction, including those related to perimenopause/menopause

  • I truly love paperwork and putting things in labelled boxes

  • I bring ADHD-friendly / neurodivergent-friendly approaches to my work with you, whether you are neurodivergent or not. These approaches work well for both neurotypes.

Jo de Serrano OBE, founder of Order from Chaos, smiling with bright pink hair, tortoiseshell glasses
Jo de Serrano OBE, founder of Order from Chaos, smiling with bright pink hair, tortoiseshell glasses

What clients say

Thank you so much Jo for organising my kitchen. Jo turned up with storage solutions, a label maker and whizzed through the project with focus and enthusiasm.

— Laura, London

Historic waterfront buildings and colorful boats docked along the River Thames in Richmond, London.
Historic waterfront buildings and colorful boats docked along the River Thames in Richmond, London.

© Gordon Bell

White Glove Move Management

Richmond moves often involve substantial family homes and the full complexity that comes with them, outbuildings, years of accumulated belongings, and a move that needs to be done properly rather than just completed.

I visit both properties before moving day, plan the layout and flow of the new home in advance, and work directly with your removal team throughout. The packing is managed so that what arrives at the other end makes sense. The unpacking is done room by room until the house functions, not just cleared of boxes, but actually set up. If storage needs to be arranged as part of the transition, I handle that too.

A 15-minute discovery call costs nothing and is a sensible first step. Or find out more on the Home Move Management Page.

If your belongings are good enough to have a second life elsewhere, I will try my best to ensure they find a new home or take them to be repaired at a local Repair Cafe.

Clothing donation box overflowing with colorful shirts and a handwritten donate sign.
Clothing donation box overflowing with colorful shirts and a handwritten donate sign.

Whenever possible, I like to donate to local charities, such as Cancer Research UK on Hill Street, Mary's Living & Giving for Save the Children on The Green, and the Vineyard Boutique on Paradise Road or Oxfam on The Quadrant,

Ready to feel calmer at home?

Book a free discovery call, and we'll talk through what's not working, what you want instead, and the quickest route forward.

📅 Book: Discovery Call

📞 WhatsApp/Call: 07769 065404

✉️ Email: hello@order-from-chaos.co.uk

Ready to book? Contact Me, book a Discovery Call or check out my Services and FAQs

Areas served

Based in Croydon, serving Richmond and surrounding areas, including Kew, Twickenham, East Sheen, Cobham, Kingston upon Thames, Mortlake, Kensington, Chelsea, Wimbledon, Esher, Petersham, and Ham.

Page Last Updated: 17th August 2026